Upon our initial inspection it became very clear that this had been mishandled from the beginning. We identified many areas of damages that were simply overlooked by the initial adjuster that was assigned to this claim. This is part of the culture of the carriers that we face as public adjusters, and we see it everyday. We began our investigation of uncovering detail after detail that was missed or intentionally overlooked in attempts to under compensate our clients’ claim.

This was a battle of the carrier assigning adjuster after adjuster to confuse the trail of proof that we have provided over and over again. Each new adjuster knew very little or nothing at all about the loss and we had to begin from square one each and every time the insurance company made this unwarranted move. They knew we were getting close to proving that the damages were substantially higher than they wanted to admit. We persevered and did NOT take our foot off the gas despite the attempts at stalling and acting confused when presented with all the evidence needed to expand the true nature of the claim.

After nearly 10 months we were able to finally escalate to a true employee and large loss team to begin a real conversation regarding the damages to the home. This was a bright light that would burn out rather quickly as our demand for the roof replacement was met with deaf ears and every excuse in the book despite our proof and overwhelming evidence that this was needed to make our client whole again. Some of the damages that we were claiming were approved but only to be met with we only owe for this and only owe for that and not acknowledging that there were huge gaps in what we wrote for repairs and what they wrote.

The carrier even hired their own engineer that clearly indicated that roof tiles be replaced on a portion of the roof and when confronted with this fact they falsely claimed that the engineer meant remove and reset. This was another attempt to deny a benefit to the insured as the roof replacement was a big line item that they did not want to pay for.

This is a classic example of an insurance company acting in bad faith, we have retained counsel to file a bad faith lawsuit, my team will not relent until this is resolved and our client is 100% whole again.

Who You Partner With Matters

With over 15 years in the home improvement and restoration industry, our boots on the ground knowledge of construction and the shortcomings of the insurance claims handling process inspired the founding of Palm Public Adjusting. Our mission is to assist policy holders maximize compensation on property damage insurance claims.

Call me today – I’m available to answer your questions.